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FAQ

Q: Do Lunar make half sizes?
A: No, our sizes run from a UK size 3 (EU 36) to UK size 8 (EU 41) with no half sizes. Our size conversion is as follows: 36/3, 37/4, 38/5, 39/6, 40/7, 41/8.

Q: Why do I need to create an account?
A: Having an account means that you can view your order history as well as order more quickly and easily next time. It also allows us to take your contact details in case we need to contact you about your order.

Q: Do you have a shop at your Head Office?
A: No, we have a showroom for trade customers only.

Q: What is your returns policy?
A: You can return your items by post to our Lunar House address and receive a refund within 28 days of receipt. Items must be unworn and in their original condition, and you must have your receipt and/or delivery documents as proof of purchase. Please note that shoes purchased online from our own site can only be returned to Lunar House and will not be accepted at any retail outlet.

Q: How long will it take for you to refund me?
A: We will process your refund once we have received your items. Please allow at least 14 days for the payment to be credited back to your account. 

Q: What currencies does this website accept?
A: We accept payments in GBP only. 

Q: Where do I send my returns to?
A: Please post your returns to us with an order number and reason for return to the address below:

GRS Footwear, Lunar House,
1 Easter Park, Baker Road,
Nelson Park West, Cramlington,
Northumberland NE23 1WQ.

You can now use our pre-paid returns label and we will only charge you £2.50 for this. (UK Only)


Q: I have a problem but did not buy my Lunar Shoes from your website, can you help?
We regret that we can only help customers who have purchased their shoes directly from this website and have a valid proof of purchase. If you have an issue with your shoes, but purchased them from an independent retailer, your contract is with the retailer. Please contact them directly and they will deal with your issue, not lunarshoes.co.uk or GRS Footwear.

Q: Do you ship worldwide?
We are delighted that we are now able to offer Worldwide shipping to many Countries. Delivery can take 4-7 working days, but due to our shipping volumes we can now offer incredible delivery charges:

  • EU orders incur a delivery charge as follows:

  1. Austria - £7.99

  2. Belgium - £5.99

  3. Bulgaria - £4.99

  4. Denmark - £7.99

  5. Finland - £8.99

  6. France - £6.99

  7. Germany - £4.99

  8. Greece - £12.99

  9. Italy - £9.99

  10. Luxemburg - £9.99

  11. Netherlands - £5.99

  12. Poland - £6.99

  13. Portugal - £9.99

  14. Romania - £5.99

  15. Spain - £9.99

  16. Sweden - £9.99

  • North America:

  1. USA - £9.99

  2. Canada - £9.99

  • Rest Of The World

  1. Australia - £12.99

  2. Bahrain - £12.99

  3. Hong Kong - £14.99

  4. India - £11.99

  5. Japan - £19.99

  6. Kuwait - £12.99

  7. Norway - £17.99

  8. Qatar - £12.99

  9. Saudi Arabia - £15.99

  10. Singapore - £14.99

  11. South Africa - £19.99

We deliver your order right away on week days (excluding Bank Holidays). We will normally send your order to you in 24-48 hours for UK deliveries. International orders are generally received in 4 - 7 working days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem.