FAQ

COVID-19 / Coronavirus

During these uncertain times, we'd like to give you some reassurance about ordering from our website and our adapted delivery and returns services.

CAN I STILL ORDER FROM YOUR WEBSITE?

Yes! Our staff are staying at home where possible and our warehouse is running with a skeleton staff rota. Deliveries are running as normal, now with contactless delivery for extra safety.

WHAT IS YOUR RETURNS POLICY AT THIS TIME?

We know you may need a little longer to make any returns during this time. We have increased our Returns window to 60 days. Our standard returns policy rules still apply, but we hope this will make life a little bit easier.

Q: Do Lunar make half sizes?
A: No, our sizes run from a UK size 3 (EU 36) to UK size 8 (EU 41) with no half sizes. Our size conversion is as follows: 36/3, 37/4, 38/5, 39/6, 40/7, 41/8.

Q: Why do I need to create an account?
A: Having an account means that you can view your order history as well as order more quickly and easily next time. It also allows us to take your contact details in case we need to contact you about your order.

Q: Do you have a shop at your Head Office?
A: No, we have a showroom for trade customers only.

Q: What is your returns policy?
A: You can return your items by post to our Lunar House address and receive a refund within 28 days of receipt. Items must be unworn and in their original condition, and you must have your receipt and/or delivery documents as proof of purchase. Please note that shoes purchased online from our own site can only be returned to Lunar House and will not be accepted at any retail outlet.

Q: How long will it take for you to refund me?
A: We will process your refund once we have received your items. Please allow at least 14 days for the payment to be credited back to your account. 

Q: What currencies does this website accept?
A: We accept payments in GBP only. 

Q: Where do I send my returns to?
A: Please post your returns to us with an order number and reason for return to the address below:

GRS Footwear, Lunar House,
1 Easter Park, Baker Road,
Nelson Park West, Cramlington,
Northumberland NE23 1WQ.