DETAILS:
The Lilly loafer is a staple for any summer wardrobe we all love to have a favourite pair of loafers or moccasins that are our go to shoes for comfort. The leather comfort collection has been specifically designed to cater for our customers and to give them ease support and luxury. The Lilly has a padded leather insole for each step and a padded collar to stop any rubbing on the foot along with elasticated inserts along the top and sides of the shoe to provide easy access and this allows the leather to flex and make it a more enjoyable experience.
FREE DELIVERY on all orders over £35
- Super Saver Delivery (3-4 Working Days) £1.99
- UK DPD Delivery OR Royal Mail Delivery (1-2 Working Days) £3.50
- UK DPD Next Working Day £4.99 (Our order cut off time is 2PM Mon -Thurs 1PM Friday)
- UK DPD Saturday Delivery £9.00
For full terms and conditions and further delivery costs please see our Delivery Policy.
At Lunar shoes our aim is to make the returns process as easy and as simple as possible. In your delivery you will receive a pre-printed label from the Royal Mail. You don't need to add any postage charge to this, simply package your shoes securely and take them to your nearest Post Office.
Get a proof of postage & they will send the shoes back to us.
Lunar shoes offer a generous 28 day returns policy where any orders can be returned to us, for whatever reason, for a full refund or size exchange as long as the item is returned in its original, unworn condition.
As soon as the shoes come back we will either issue a refund for the goods (less a £2.50 returns postage charge) or send a replacement - This applies to the UK only.
REQUESTING A REFUND:
If you require a refund, please note this inside your parcel. We will issue a refund, minus a £2.50 charge for using our pre-paid postage label. Unfortunately any original postage costs cannot be refunded.
REQUESTING AN EXCHANGE
If you require an exchange, please use the form supplied to outline exactly what you would like. We will send the replacement as soon as possible. Return of the parcel is free if you use our pre-paid label. If for any reason we are unable to fulfill your exchange, we will refund your shoes within 7 days.
If you wish to send the goods back yourself, please send to:
GRS Footwear, Lunar House,
1 Easter Park, Baker Road,
Nelson Park West, Cramlington,
Northumberland NE23 1WQ.
Your refund will be paid within 30 days. Please allow 14 days for items to arrive back at returns.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceable of the remainder.
INTERNATIONAL RETURNS
We have a collection point set up in Miami FL to handle returns in the United states. This address will be printed at the bottom of your order invoice for your convenience. You will be responsible for 100% of the cost in returning the shoes to this collection point - we suggest you use a signed for service. We will then pay the cost of bringing the shoes back to the UK for a refund. Please allow 28 days for this process to complete.
Returning goods from any other international country will need to be sent back to our offices. This address will be printed on your order invoice. You will also need to cover 100% the costs of the return parcel.
Please note that we do not refund the original delivery charge and cannot send replacement items out free of another delivery charge.
