Delivery Schedule
We will normally send your order to you in 24-48 hours. Please note our order cut off time for a next working day service is 2PM MON-THURS 1PM FRIDAY. International orders are generally received in around 10 working days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is included in the price shown on the website. We do not ship outside the European Union.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction, if you are not happy with any product, please return within 28 days for a full refund. Please note that we do not refund any postage on shoes returned for credit or exchange.
Privacy Policy
GRS Footwear do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 28 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. Please allow 14 days for items to arrive back at returns. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty. Any unworn goods returned should be in saleable condition, if they are not, no refund will be given. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Currencies
This website accepts payments via the WorldPay system in GBP only.
Company Registration Details
Our details are as follows:
Registered Name: George Rye & Sons Ltd.
Place of registration: Lunar House, 1 Easter Park, Baker Road, Nelson Park West, Cramlington NE23 1WQ.
Registered Number: 1222255 England
01670 716 878 info@grs-gootwear.co.uk
