COVID-19 / Coronavirus
During these uncertain times, we'd like to give you some reassurance about ordering from our website and our adapted delivery and returns services.
CAN I STILL ORDER FROM YOUR WEBSITE?
Yes! Our staff are staying at home where possible and our warehouse is running with a skeleton staff rota. Deliveries are running as normal, now with contactless delivery for extra safety.
We have had to temporarily suspend all international deliveries due to carrier restrictions, please accept our apologies and hopefully we can resume normal delivery very soon.
WHAT IS YOUR RETURNS POLICY AT THIS TIME?
We know you may need a little longer to make any returns during this time. We have increased our Returns window to 60 days. Our standard returns policy rules still apply, but we hope this will make life a little bit easier.
INTERNATIONAL ORDERS ARE GENERALLY DISPATCHED WITHIN 4 WORKING DAYS AND RECEIVED WITHIN 10 DAYS.PLEASE CONTACT US AT CS@LUNARSHOESONLINE.CO.UK IF YOU WOULD LIKE YOUR TRACKING NUMBER EMAILED TO YOU.
PLEASE BE AWARE THAT PARCELS REQUIRING CUSTOMS MAY ADD LONGER TO THE DELIVERY TIME.
EU orders incur a delivery charge as follows:
|Transit Time (Days)||Shipping Cost||Over 3kg up to 30kg|
Orders to an address in Canada or U.S.A incur a delivery charge as follows:
|Country||Transit Time (Days)||Up to 1kg||Up to 2kg||For Every Additional 1kg|
Orders to an address in the following countries incur a delivery charge as follows:
|Country||Transit Time (Days)||Up to 1kg||Up to 2kg||Up to 3kg||For Every Additional 1kg|
We deliver your order right away on weekdays (excluding Bank Holidays). We will normally send your order to you in 24-48 hours for UK deliveries. International orders are generally received in 4-7 working days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem.