Frequently Asked Questions

Our shoes are generally designed to fit true to UK sizing. If you are between sizes, we usually recommend choosing the larger size. If you’re unsure, please refer to the Lunar Size Guide for exact conversions.

No, our sizes run from a UK Size 3 (EU 36) to UK Size 9 (EU 42) with no half sizes available.

Size Conversion: 36/3, 37/4, 38/5, 39/6, 40/7, 41/8, 42/9.

Most Lunar Shoes are designed to fit a standard UK width, with a selection of styles available in a wider fit. As fit can vary by design and materials, please check the individual product description for specific fitting guidance.

Creating an account is optional, but it allows you to view full order history, track current shipments, and check out faster on future orders. It also ensures we can contact you easily if we need to discuss your order.

No, we do not have a public retail shop at our Head Office. Our Cramlington premises operate as a trade-only showroom and distribution centre.

You can return items purchased from our website by post to our Lunar House warehouse within 120 days of receipt. Items must be unworn, in their original condition with all packaging, and accompanied by proof of purchase.

Please note: Items bought directly from our website cannot be returned to independent retail stockists.

Please send returns accompanied by your order number and reason for return to:

UK customers can use our pre-paid returns portal label for £2.50.

Refunds are processed once your returned parcel has been received and inspected. Please allow up to 14 days for the payment to be credited back to your original payment method.

If you believe your footwear is faulty, please contact Customer Support with your order number and clear photos showing the defect. Our team will review this promptly and arrange a resolution.

We can only assist customers who purchased directly from our official website and have valid order proof. If your shoes were bought from an independent retailer or boutique, please contact them directly, as your sales contract lies with that stockist.

Orders are usually dispatched within 1–3 working days. Delivery times may vary during peak promotional periods. Full shipping details are available on our Delivery Information page.

We currently accept orders for UK delivery only. All available shipping options will be displayed at checkout.

All transactions on this website are processed in Pounds Sterling (GBP £).