Returns & Exchanges Policy
At Lunar Shoes, we offer a generous 120-day returns period from the date you receive your order, allowing you to return items for a refund or size exchange with complete confidence.
Item Condition Requirements
To qualify for a goodwill return or exchange, items must meet the following criteria:
Unmarked & Clean
Footwear must be completely clean, undamaged, and show no signs of outdoor wear.
Tried On Indoors
Please try footwear on indoors only (preferably on clean or carpeted floors).
Original Shoebox
Must be returned in the original shoebox with all original product tags intact.
UK Returns & Labels
A pre-paid Royal Mail returns label is included inside your parcel for your convenience.
Simply package your shoes securely, include your original delivery paperwork inside, and obtain a proof of postage receipt when dropping off your parcel.
Refund Details
Refunds are processed back to your original payment method.
- A £2.50 deduction will be applied to your refund when using our pre-paid label for change-of-mind returns.
- This deduction does not apply if items are faulty or incorrect.
- Original outbound delivery charges are non-refundable unless the item is faulty.
Size Exchanges (UK)
Size exchanges are 100% free of charge, including re-delivery of your replacement pair (subject to stock availability).
If we are unable to fulfill your requested size exchange, a full refund will be issued within 14 days of receiving your return.
International Returns
International customers are responsible for return postage costs and must use a tracked postal service.
Please note: International orders cannot be directly exchanged and must be returned for a refund instead.
Faulty or Incorrect Items?
If your shoes arrive faulty or incorrect, please contact Customer Support immediately on 01670 713344 or email cs@lunarshoesonline.co.uk. We will arrange a replacement or refund including all return postage.
Third-Party Purchases
We can only accept returns for items bought directly from www.lunarshoesonline.co.uk. For Lunar footwear purchased via independent boutiques or retailers, please contact the original seller directly.