Privacy Policy
At Lunar Shoes, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you visit or shop with us.
Secure Processing
All payment and order details are protected using industry-standard security safeguards.
No Data Selling
We only share data where necessary to fulfill orders and never sell your personal information.
UK Data Rights
Full control over your data with simple options to request access, updates, or deletion.
Who We Are
Lunar Shoes is a trading name of George Rye & Sons Ltd, registered in England & Wales. If you have any questions about this policy, please contact us at customerservices@lunarshoesonline.co.uk.
What Information We Collect
Information You Provide:
- Name
- Billing and delivery address
- Email address & phone number
- Order and payment details
Information Collected Automatically:
- IP address & location data
- Device and browser type
- Pages visited and time spent on site
- Cookies and tracking data
How We Use Your Information
We use your data to:
- Process and deliver your orders
- Take payments securely
- Provide efficient customer support
- Communicate updates about your order
- Improve our website and shopping experience
- Send marketing communications (if you opt in)
Payments & Fraud Prevention
All payments are processed securely via trusted providers such as Shopify, PayPal, and Klarna.
We may also use fraud prevention tools to protect both our customers and our business from unauthorized transactions.
Sharing Your Information
We only share your data where necessary, including with:
- Payment providers
- Delivery partners (for order fulfilment)
- Technology providers supporting our website
All partners are required to handle your data securely and in line with data protection laws.
Marketing Communications
If you choose to receive marketing from us, we may send you:
- New product launches
- Promotions and offers
- Updates and inspiration
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
How We Store Your Data
Your data is stored securely using industry-standard safeguards. We only keep your data for as long as necessary to:
- Complete your orders
- Meet legal and accounting requirements
- Resolve disputes
Your Rights Under UK Law
Under UK data protection law, you hold full legal rights regarding how your personal information is processed.
Access
Right to access the personal data we hold about you.
Correction
Right to request corrections to any inaccurate data.
Deletion
Right to request deletion of your personal data.
Restriction
Right to restrict or object to data processing.
Opt-Out
Right to withdraw marketing consent at any time.
To exercise any of your rights, please contact our support team.
Cookies & Third-Party Links
We use cookies to improve your experience and understand how our website is used.
You can manage cookie preferences at any time in your browser settings.
Please note: Our website may contain links to third-party sites. We are not responsible for their individual privacy practices.