Privacy Policy
At Lunar Shoes, we respect your privacy and are committed to protecting your personal data.
This policy explains how we collect, use, and protect your information when you visit or shop with us.
Who We Are
Lunar Shoes is a trading name of George Rye & Sons Ltd, registered in England & Wales.
If you have any questions, you can contact us at:
customerservices@lunarshoesonline.co.uk
What Information We Collect
Information you provide
When you place an order or contact us, we may collect:
- Name
- Billing and delivery address
- Email address
- Phone number
- Order and payment details
Information collected automatically
When you browse our website, we may collect:
- IP address
- Device and browser type
- Pages visited and time spent on site
- Cookies and tracking data
How We Use Your Information
We use your data to:
- Process and deliver your orders
- Take payments securely
- Provide customer support
- Communicate updates about your order
- Improve our website and shopping experience
- Send marketing communications (if you opt in)
Payments & Fraud Prevention
All payments are processed securely via trusted providers such as
Shopify, PayPal, and Klarna.
We may also use fraud prevention tools to protect both our customers and our business.
Sharing Your Information
We only share your data where necessary, including with:
- Payment providers
- Delivery partners (for order fulfilment)
- Technology providers supporting our website
All partners are required to handle your data securely and in line with data protection laws.
Marketing
If you choose to receive marketing from us, we may send you:
- New product launches
- Promotions and offers
- Updates and inspiration
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
Cookies
We use cookies to improve your experience and understand how our website is used.
This includes:
- Essential cookies (for site functionality)
- Analytics cookies (to improve performance)
- Marketing cookies (where consent is given)
You can manage your cookie preferences at any time.
How We Store Your Data
Your data is stored securely using industry-standard safeguards.
We only keep your data for as long as necessary to:
- Complete your orders
- Meet legal and accounting requirements
- Resolve disputes
Your Rights
Under UK data protection law, you have the right to:
- Access the data we hold about you
- Request corrections
- Request deletion of your data
- Restrict or object to processing
- Withdraw marketing consent at any time
To exercise your rights, please contact us.
Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
Updates to This Policy
We may update this policy from time to time. Please check this page periodically for any changes.
Contact Us
Lunar Shoes
George Rye & Sons Ltd
Lunar House, 1 Easter Park
Baker Road
Nelson Park West
Cramlington
Northumberland
NE23 1WQ